Privacy Policy & Returns

At Oud Galary, we value the privacy of our customers and are committed to protecting it. This Privacy Policy describes how we collect, use, and disclose personal information when you use our website https://oudgalary.com. By using our website, you agree to the terms of this Privacy Policy.

Collection of Personal Information:

We may collect personal information from you when you visit our website, register for an account, place an order, or subscribe to our newsletter. The personal information we collect may include your name, address, phone number, email address, and payment information.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Use of Personal Information:

We use the personal information we collect to provide you with our products and services, process your orders, communicate with you, and improve our website. We may also use your personal information to send you promotional offers and marketing materials.

Disclosure of Personal Information:

We may share your personal information with our trusted service providers, such as shipping and payment processors, to fulfill your orders. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights or the safety of our customers.

Security of Personal Information:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use SSL encryption technology to secure your payment information and maintain physical, electronic, and procedural safeguards to protect your personal information.

Refund Policy:

We offer a 3-day refund policy for all products purchased through our website. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Refunds will be processed within 7-10 business days after we receive the returned product.

Refunds will be done only through the Original Mode of Payment

Orders made with discount coupons are non-refundable.

Boxes , Oils & Toula are for personal use only and cannot be returned.

6. Jurisdiction and Compliance with Sanctions Laws

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

7. Contact Us:

If you have any questions or concerns about our Privacy Policy or Refund Policy, please contact us.

This Privacy Policy was last updated on 03 April 2023. We reserve the right to modify this Privacy Policy at any time.